Contact us

REDRESSAL OF GRIEVANCE

Here are the steps a client can follow in case of grievance or feedback:

  1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative/consultant from the Research Analyst Department who is your point of contact. You can discuss with him, andrest assured that your complaint will be resolved with best efforts within 7 business working days of the receipt of the grievance.with
  1. You can also email or talk to the representative/consultantthe grievance. via telephone. The contact no. is 9997402895.
  1. Alternatively, you can send us a complaint in writing or via email at/consultant gargashish585@gmail.com.
  1. Please contact the compliance officerat of the research analyst

Name: Ashish Kumar

Address: 397 A/1 Doctor Bhora Wali Gali, Sarkari Tubewell, Deyanandnagar, Shamli, Muzaffarnagar, Uttar Pradesh, 247776.

E-mail ID: gargashish585@gmail.com

Phone No.: +919997402895

  1. We will try to resolve your complaint within 21 days of the receipt of the grievance. the compliance officerThe first step is for us to be clear about the nature of your complaint andthe grievance. complaint and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint. 
  1. If you are still not satisfied with the response or the handling of your complaint by our representative/consultant, you can approach and write an email to Ashish Kumar at gargashish585@gmail.com. Ashish Kumar will get in touch with you at the earliest and try to resolve your complaint as soon as possible.

You can also lodge your grievances with SEBI at http://scores.gov.in, or you may also write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Office on the toll-free helpline at 1800 22 7575 / 1800 266 7575.

  1. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator—the Securities and Exchange Board of India (SEBI).

Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)

  1. SCORES 2.0 (a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (https://scores.sebi.gov.in)

Two-level review for complaint/grievance against Research Analyst:

  • The first review done by designated body (RAASB)
  • Second review done by SEBI
  1. If the investor is not satisfied with the resolution provided by the market participants, then the investor has the option to file the complaint/grievance on the SMARTODR platform for its resolution through online conciliation or arbitration. The link for the platform is https://smartodr.in/login
  1. With regard to physical complaints, investors may send their complaints to

Office of Investor Assistance and Education,

Securities and Exchange Board of India,

SEBI Bhavan, Plot No. C4-A, ‘G’ Block,

Bandra-Kurla Complex, Bandra (E),

Mumbai – 400 051.